In just five years, Irish-founded Outsourcing Partner Otonomee has not only challenged the traditional BPO model but has cemented its position as a leader in customer experience solutions. Celebrating its fifth anniversary, the company now boasts a team of over 500 remote employees and is announcing significant operational expansion into Romania and Colombia. 

Otonomee’s journey, launched at the height of the pandemic, was rooted in a bold vision to reinvent traditional outsourcing for the modern, remote world. This commitment to agility and talent has helped fuel explosive growth, earning the company recognition in Ireland and shortlisting for several key awards. 

For scaling technology companies, the mandate is clear: you can focus on what you do best — innovation and market growth — and Otonomee can help take care of your operational challenges. 

Co-Founder and CEO Aidan O’Shea explains the core mission: “My main priority is to ensure we are always delivering value to our clients, always helping them grow and develop their business. We achieve that through having the right balance across the strategy we follow, capabilities we develop and the people and culture that ultimately determine our success.” 

By prioritizing employee experience and granting “autonomy,” Otonomee has successfully delivered the high-quality, high-value customer interactions that scaling businesses require, avoiding the high turnover and service inconsistencies plaguing traditional call centres. 

Global Expansion: 5 Years, 500+ People, 4 Continents 

The milestone of reaching over 500 team members underscores the success of Otonomee’s unique fully remote model, which leverages diverse global talent pools, including a strong presence in Ireland and Portugal. 

The company is now actively recruiting for its new operational hubs in Romania and Colombia, further enhancing its ability to provide flexible, high-quality, and multilingual support across time zones. 

A Year of Accolades and Recognition 

The industry has taken notice of Otonomee’s trajectory. The company has been shortlisted for a trio of high-profile awards: 

• The CCMA Irish Customer Contact & Shared Services Awards.
• The Deloitte Technology Fast 50 Awards 2025, Ireland’s foremost technology awards program.
• The EY Entrepreneur Of The Year™ (EOY) Award (Ireland) in the Emerging category. 

Speaking on the EOY experience, Aidan highlighted the importance of connection: “Being an entrepreneur can be extremely challenging and a lonely place… up until we connected with this network! Every business has experienced what we have, shared insights and learnings are invaluable, everyone is very open and willing to share their journey.” 

Otonomee is positioning itself to handle the current challenges of the outsourcing industry and to lead its future. When asked about the impact of technology, Aidan notes: “We see AI as a massive opportunity as opposed to a threat and we believe our agility and adaptability will be an enabler for us to prosper.” He anticipates that Otonomee and similar agile partners will move up the value chain, focusing on higher-value, empathetic customer interactions as AI handles the basic work. 

For C-Suite leaders seeking a truly flexible, high-growth partner built on trust and autonomy, Otonomee’s blueprint for success—now spanning five years, 500 people, and operations across multiple continents—makes a compelling case for collaboration. 

About Otonomee 

Otonomee is an Outsourcing Partner providing bespoke people and technology solutions in the Customer Management space to scaling businesses globally. Founded in 2020 with a remote-first operating model, Otonomee leverages a diverse, multilingual team across Europe and the Americas to deliver high-quality, flexible, and scalable customer experiences, transforming traditional BPO expectations. 

If you want to know more about Otonomee, visit their website www.otonomee.com